CogniMate Help & Support

Getting Started

CogniMate is a powerful screen capture and AI analysis tool that helps you get information from any text on your screen.

Basic Usage:

  1. Press Ctrl+Alt+J (Windows) or ⌘+J (Mac) to start region selection
  2. Click and drag to select a region containing text
  3. Press Ctrl+Alt+N or ⌘+N to process the selected text
  4. View your results in the response window

Keyboard Shortcuts

Action Windows Mac
Start region selection Ctrl+Alt+J ⌘+J
Process selected region Ctrl+Alt+N ⌘+N
Continue topic with new capture Ctrl+Alt+M ⌘+M
Close active window Ctrl+E ⌘+E
Help page Ctrl+? ⌘+?
Content Buffering Ctrl+Alt+K ⌘+K

Common Issues

This usually happens when:

  • The text is part of an image (OCR limitations)
  • The text is too small or low contrast
  • The text uses an unusual font

Try selecting a larger region or text with better contrast.

Check the following:

  • Make sure the app is running (check system tray)
  • Restart the app if it's become unresponsive
  • Check if other applications might be using the same shortcuts
  • Ensure you have the necessary system permissions

If you're seeing API key errors:

  • Verify your API key in the settings
  • Check your internet connection
  • Ensure your subscription is active
  • Contact support if problems persist

Settings & Configuration

Access settings through the system tray icon menu. Important settings include:

  • API Settings: Configure your server URL and API key
  • Appearance: Set transparency and theme preferences
  • AI Model: Select which AI model you want to use
  • Privacy: Configure visibility in screen sharing applications

Contact Support

Need additional help? Contact our support team:

Please include the following information when contacting support:

  • Your operating system version
  • CogniMate version
  • A detailed description of the issue
  • Screenshots if available