Q & A
Our Guarantee
Risk-Free 100% Satisfaction Guarantee On Membership:
We will cancel and refund your membership fee at any time if you are dissatisfied.
On Merchandise:
We guarantee your satisfaction on every product.
We are committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee on both your membership and merchandise.
Our Promise to You:
If you're not completely satisfied with your purchase, we'll make it right or provide a full refund.
How to Request a Refund
Contact Customer Support
Reach out to our support team via email at support@cognimate.app or call us at 650-648-3540.
Provide Your Information
Please have your order number or account information ready when you contact us.
Refund Processing
Once approved, refunds are typically processed within 3-5 business days, depending on your payment method.
Frequently Asked Questions
How does the free plan work?
Our free plan gives you access to CogniMate's basic features with a limit of 5 screenshots per day. It's perfect for trying out the service before committing to a paid plan.
Can I switch between plans?
Yes, you can upgrade or downgrade your plan at any time. If you upgrade, the change takes effect immediately. If you downgrade, the change will take effect at the start of your next billing cycle.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support payment via PayPal.
Do you offer refunds?
Yes, we offer a 100% satisfaction guarantee. If you're not satisfied with our service, we'll refund your payment. Please see our Cancellation & Refund page for more details.
What happens if I exceed my plan's limits?
If you're on the free plan and exceed your daily screenshot limit, you'll need to wait until the next day or upgrade to a paid plan. Paid plans have unlimited screenshots.
How secure is my data?
Security is our top priority. All your data is encrypted both in transit and at rest. We never store screenshots or their content beyond what's needed to process your request, and all processing happens locally on your device whenever possible.